It's been an hour since you posted with a very irrelevant title, and you've given up?
GM is unlikely to read this anyway, but you've massively reduced the chance of it getting attention with your choice of title and lack of info. If you want actual help there's plenty ways to contact GM directly, but if you insist on using the forum then you would maximise the chance of getting help by being clear and detailed in what you've already tried
The account I'm certain will be recoverable, but nobody is gonna hold your hand, I've tried to help and it was like getting blood from a stone. Can't help people who can't help themselves